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How phtt Handles Your Rights and Obligations

Every account opened on phtt is governed by these terms, which set out what you can expect from us and what we ask of you.

Philippines-eligible accounts onlyGCash, Maya, InstaPay coveredAccount-level data controlsClear dispute pathEnglish-language terms
phtt How phtt Handles Your Rights and Obligations
DATA AND SECURITY PRACTICE

How We Handle Your Account Data

Your personal data — name, contact details, e-wallet identifiers linked to GCash, Maya, or InstaPay — is stored securely and used only for account operation, fraud prevention, and legal compliance. We do not sell your data to third parties. Cookies on phtt track session state and security tokens; you can manage non-essential cookies through your browser settings. Retention periods follow applicable data-protection rules, and you may request deletion of your account data through the support email in your account settings.

Encryption

Account credentials and e-wallet references are encrypted in transit and at rest. SSL protocols protect every session between your browser or mobile app and our servers.

Cookie Policy

We use session cookies for login state and security. Analytics cookies are non-essential — you can block them in your browser without affecting account access or payment processing.

Data Retention

We keep transaction records and account logs for the period required by applicable law. You can request a copy of your data or ask us to delete non-mandatory records through the support email.

Account Access Controls

Two-step verification via OTP is available on your account. We recommend enabling it, especially if your GCash or Maya wallet is linked to the same mobile number.

LEGAL CONTACT PATHS

Where to Send Your Legal or Policy Queries

If you have a question about your rights under these terms, a data request, or a dispute over a transaction processed via GCash, Maya, or InstaPay, reach us through the channels below. We aim to respond to formal legal queries within a reasonable timeframe and will confirm receipt of your message. Dispute notices related to account suspension require your account email and the relevant transaction reference.

Team online

Live Chat

Open the chat widget inside your phtt account dashboard for real-time policy queries. Have your account email ready so our team can pull your record.

Email Support

Send formal legal notices or data-access requests to our support email listed in your account settings. Include your account ID and the relevant transaction reference.

Account Help Centre

The Help Centre inside phtt covers account suspension appeals, payment dispute steps and document submission for identity verification reviews.

Legal and Policy Questions Answered

These are the questions we hear most often about account rights, data handling, and what happens when terms are disputed. If your question is not covered here, contact us through live chat or the support email in your account settings.

Access depends on local law and eligibility. phtt is available where local law permits online casino accounts. Check your local regulations before opening an account.

We collect your name, email, mobile number and, when you link a payment method, the e-wallet identifier associated with your GCash, Maya, or InstaPay account for transaction verification.

Send a data-access request to the support email listed in your account settings. Include your account ID. We will respond within the timeframe required under applicable data-protection rules.

Balances are held pending investigation. Once the review is complete, eligible funds are returned to the e-wallet — GCash, Maya, or InstaPay — you used for deposits, subject to verification.

Submit a dispute notice via the support email with your account ID and the transaction reference. Live chat can triage the issue; formal disputes are handled by the review team via email.

We post an update notice on this page with an effective date. The version live at the time of your session applies to that session. Continued use after the effective date means you accept the update.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.